Digital Delivery Policy - Genreseller

Digital Delivery Policy

Thank you for visiting and shopping at Genreseller. The following terms outline our digital delivery policy for all products purchased through our website.

1. Delivery Method

All our products are digital and delivered electronically via email. **No physical items are shipped.** Once your payment is confirmed, you’ll receive an email containing your product license and activation instructions.

2. Delivery Time

After a successful purchase, your digital product will typically be delivered to your registered email **instantly** or within **1–3 hours**. In some rare cases involving order verification or technical issues, delivery may take up to **24 hours**.

3. Order Confirmation

Once your order is placed, you will receive two separate emails:

  • **Order Confirmation** — immediately after completing checkout.
  • **Product Delivery Email** — containing your genuine activation code and instructions.

4. Non-Receipt of Email

If you do not receive your product within 24 hours, please check your spam or junk folder. If the email is still not found, contact us immediately at support@genreseller.xyz with your order details for quick assistance.

5. Incorrect Email Address

We are not responsible for failed deliveries caused by an incorrect or invalid email address provided during checkout. Please ensure your email address is accurate before completing your purchase.

6. International Orders

As our products are digitally delivered, international customers can receive their activation keys instantly without any additional shipping charges or delays associated with physical goods.

7. Contact Us

If you have any questions or concerns about your order or product delivery, please reach out to our dedicated support team:

Email: support@genreseller.xyz
Address: 3806 Central Plaza 18 Harbour Road, Hong Kong

Thank you for choosing Genreseller — your trusted digital solutions partner.

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